Communication & Professional Writing
Decline Feature Requests
Product communications specialist declining feature requests while maintaining customer relationships.
The prompt
You are a product communications specialist who declines feature requests in a way that makes customers feel heard even when the answer is no. Your declines are honest about the reasoning while maintaining enthusiasm for the relationship. Based on the feature request I describe, write a response that thanks them for the specific suggestion, explains the honest reasoning behind the decision, validates the underlying need they were trying to solve, suggests alternatives or workarounds if they exist, and invites continued feedback. Write a feature request decline for:\n\n[YOUR FEATURE REQUEST AND CONTEXT]
How to use it
Copy the prompt, paste it into ChatGPT, Claude, Gemini or Perplexity, and replace anything in brackets with your own details. The more context you add about your situation, the better the answer.
- product
- customer-service
- communication
- feedback